How can I place my order?

To place your order, please follow these steps:

1. Add the desired items to your shopping cart.
2. Proceed to checkout either through our website or PayPal.
3. If you choose our website checkout, click on the "Checkout" green button on the right side of the screen. If you prefer PayPal, click on the PayPal button.
4. You will be redirected to our Customer Information page where you'll need to provide the following details:
   • Email address
   • Name
   • Address If you have a valid discount code, you can enter it in the "Discount" field on the right side of the screen. Click on the "Apply" button to calculate and apply the discount to your order.
5. Click on the "Continue to Shipping Method" button. Ensure that you have entered the correct delivery address, especially if it differs from your billing address. Once done, click on "Continue to Payment Method."
6. Enter your payment details. If applicable, you can indicate that the shipping and billing details are the same.
7. After completing the form, click on the "Complete Order" button. You will then see an order summary and an on-screen confirmation. Additionally, a confirmation email will be sent to you.

If you encounter any difficulties during the checkout process, please don't hesitate to contact our customer service department at support@aprolo.com.

What should I do if I receive my order with missing or incorrect items?

• If you encounter any missing or incorrectly shipped items, kindly reach out to us at support@aprolo.com. Please include your transaction reference number (Order #) and attach a proof of the issue (image file size should be below 1MB). We will gladly arrange to resend you the correct item at no additional cost. Furthermore, there's no need to return the wrongly shipped item. Consider it a gift from us, and you're welcome to keep it.

How can I confirm that my order has been successfully submitted?

• Upon successful submission of your order, you will receive an email confirmation. This email will include your Order Number and provide you with detailed information regarding your purchase.

I want to make changes to the items I ordered. What should I do?

• If you wish to modify your order, you have the opportunity to do so until 11:00 PM (PDT, -7 GMT) on the same day the order was placed. To request a change, please contact us at support@aprolo.com. We will assist you in updating your order according to your preferences.

To add items to your cart, follow these steps:

1. Go to the page of the item you are interested in and select your preferred options. Once you've made your choices, click the "Add to Cart" button.
2. You will be redirected to your "Shopping cart" page, where you can review the items you have added.
3. In the "Quantity:" field next to the item image, enter the desired quantity for that item. After entering the quantity, you can either continue shopping or proceed to complete your order.

How can I see what's in my shopping cart?

• To view the items in your shopping cart, simply click on the Cart icon at the top of the website page. By clicking this icon, you will be able to review the contents of your cart. If you wish to adjust the quantity of any item, you can easily update the quantity listed. Similarly, if you want to remove an item from your cart, you can click the "Remove" link located below the quantity listing.

How do I remove items from my cart?

To remove items from your cart, follow these steps:

1. Click on the "Cart" icon located in the upper-right corner of your computer screen. This will display the items currently in your cart.
2. Identify the item you wish to remove and locate the "Remove" link below the quantity listing.
3. Click on the "Remove" link, and the item will be automatically deleted from your cart. The page will refresh to reflect the updated changes.

How do I change the quantity of an item in my cart?

To adjust the quantity of a specific item in your cart, proceed as follows:

1. Click on the "Cart" icon in the upper-right corner of your computer screen to view the items in your cart and their associated quantities.
2. Locate the "Quantity" field for the item you want to modify.
3. Enter the desired quantity in the "Quantity" field.
4. The quantity and the corresponding dollar amount (if applicable) will be automatically updated, reflecting the adjusted quantity and cost on the right side of your screen.

What web browsers do you recommend for this site?

We recommend using Google Chrome, Safari, Firefox, or Internet Explorer as your web browser for optimal site performance.

What payment options are available?

We accept major credit cards such as MasterCard, Visa, American Express, and Discover. Additionally, we offer payment options through PayPal and Apple Pay.

How do I make a payment using PayPal?

To make a payment using PayPal, please follow these steps:

1. After adding items to your shopping cart, click on the "PayPal" button when you are ready to complete your transaction.
2. You will be redirected to the PayPal website.
3. Ensure that you provide accurate details for seamless payment processing.

How do I apply a discount code?

To use a discount code, please follow these steps:

1. Select the item you want to order and click on the "Checkout" green button.
2. On the Customer Information page, you will find a "Discount" field located on the upper-right side of the page.
3. Enter the discount code and click on "Apply." Verify that the discount has been successfully applied by checking the breakdown listed below.

What is your return and exchange policy?

For information regarding returns, please refer to our Return Policy. If you have any further questions, our customer service is available 24/7 and will respond to your inquiry as soon as possible.

How can I initiate a return?

To initiate a return, please contact us through our support channel at support@aprolo.com. Our team will provide you with further instructions and assistance.

What is your cancellation policy?

You can cancel an order on or before 11:00 PM (PDT, -7 GMT) on the same day it was placed. After that time, cancellations will no longer be accepted. To request a cancellation, please contact us at support@aprolo.com.

Is it safe to order online?

Yes, ordering online through our store is secure. We take the utmost care in protecting the information you provide during the ordering process. Our server uses SSL (Secure Sockets Layer) encryption, the internet-standard protocol for encrypting the transmission of credit card and personal customer information.

Is it safe to use my credit card on your website?

To ensure a secure payment process, our website utilizes a credit card processor that employs a reliable and encrypted internet payment gateway. All data is encrypted with AES-256, guaranteeing a safe transaction.

Is my personal information kept private?

We treat any information you share with us as private and confidential. We will not share, rent, or sell your personal information without your consent, except as required by law.